The following service level agreement is between HostOrbits and the person who use our products and services. All services provided by HostOrbits may be used for lawful purposes only. We have the lawful right to change these terms at any time, as we deem appropriate. If we make changes on our Terms of Services, we will let you know by sending you an email if we have a current email address for you, and by noting on our website that these Terms of Service has been updated.
HostOrbits have all major kind of billing services for our customers. Individuals can pay monthly, Quarterly, Annually according to their signup dates and services registered with us. We accept credit/debit(international Visa or Masters) cards and PayPal gateways for international customers.
DMCA policy (Copyright Infringement)
We make our Copyright Infringement or DMCA policy clear and required to accept by every user of our products and services. We do not take actions against a website for DMCA policies until we receive any take-down notice from the true owners of the website content but users should not post any copyright infringing content that belongs to other individuals clearly through our products or services. As a part of online business, we sell website hosting space and it is not obviously our job to note down each and every website that hosted on our server to confirm that the site meets Digital Millennium Copyright Act policies. But If we receive any take-down notice from the copyright owner, we must require responding to the notice if it meets the DMCA requirements and also the owner hence has to prove that the contents belong to him/her accordingly. HostOrbits will take down that particular website within a time period of 5 days, with a proper notice email to the customer and will give 5 days of time to take the website back up and they can migrate to another host within the stipulated time period.
We make sure that our customer’s personal information like address, phone number, the service he/she purchased with us with any third party websites or any persons outside of our company other than our technical and sales administrators for the useful purpose. We do not share any service level credentials like usernames, passwords to any other customers. We advertise our products on different hosting forums and other websites including Google Ads. Each and every advertisement contain our website URL and customers can visit our page from those third party links. We offer multiple discounts on a weekly and monthly basis and the same would be published on each advertisement. Anyhow the customer needs to verify the discount duration and validity( one time offer or recurring) via our Live chat or by opening a support ticket. HostOrbits do not disclose our client’s information in any of the hosting forums but customers can write a review about products and services by themselves in hosting forums and we agree to the same.
We have 15 days money back guarantee exists on our Shared and Reseller hosting products, the same is not applicable to any other hosting services/products offered by HostOrbits. Individuals can contact our sales department for their refund if they do not satisfy by our services or products with valid reasons.
Service cancellation on Non-payments
It is our responsibility and demand that we cancel any ongoing services by non-payment in our third-time invoices. We allow our customers have 5 to 10 days of time duration for late payment and we will send three invoices for the same. The services will be canceled with an explanation email to the customer who is responsible without any further notices or emails.
Abuse Terms(Report abuse policy)
It is strictly prohibited to send spam and abusive emails from our servers, also the other intruder activities like spoofing, hacking, attacks. If we find any such abusive activities from customers, the services will be suspended or terminated immediately without any prior notices. We do not allow to host adult only and pornographic websites on our servers, any such activities from individuals will lead to their service suspension or termination.
We will investigate abuse issues if any third party resources report abuse/spam/bulk emails/spoofing on our server. Also, we intimate the shared/reseller customer who is responsible for this action. We contact the reseller owner only if the abuse is related to any reseller client. Also, it is strictly prohibited that your account must not use for abuse activities such as spamming/spoofing with your will and intention, such accounts will be suspended if we find out with an intimation to the customer for the same.
We will provide partial managed support for all the VPS servers purchased from our end. We can provide full support once you purchase fully managed plan from our end.
HostOrbits will not responsible for any bandwidth spike on your account. If bandwidth exceeds for an account, the account needs to upgraded to the further level of hosting plan or Bandwidth overage charges are billed per gigabyte at a rate of $5 per 10GB over the allotted bandwidth on the service(only if customer requests by opening a ticket).
At all times customers are bound by the terms set forth. In no event shall HostOrbits or its staff’s lack of enforcement of these terms constitute a waiver of these terms at any time. HostOrbits will have the right to change policies and terms at any time but will be notified to customers with their registered email address. Terms of service are in English language only! If you don’t understand or comprehend your obligations please contact your local translation services.
HostOrbits will not be responsible for any damages to your business may suffer. HostOrbits makes no warranties of any kind, expressed or implied, for services we provide.